Customer Feedback

Hippersons Boatyard is committed to providing an efficient and responsive service to all our visitors, guests and moorers.

Whilst every effort is taken to meet the high standards expected of us sometimes things can still go wrong. When this occurs we need to be informed so that every effort can be made to put things right and prevent further shortcomings in the future. One of the ways in which we are committed to this is continuing to improve our service to you and others is by listening and responding to your challenges, compliments and comments.

Compliments

We hope there will be times when we exceed your expectations and you want to share the positive experience you have had with us. We are always pleased to receive your positive comments as it is useful for us to know when we have done a good job so that we give credit to our team members. If appropriate we can also help the rest of the team learn from these compliments.

Challenges

We want to provide you with the best possible experience whilst you are with us, although we acknowledge that at times things can go awry and it is important for us to know about these times. If anything is not quite right and have a complaint, then we want you to tell us as soon as possible so we can resolve things whilst you are staying with us, using our services or mooring here. •

We will acknowledge your complaint by listening and try to find a solution that works for both parties • If it is not possible to respond to your issue immediately, we will do so within three working days (Monday to Friday)

Comments

You may want to pass comments to us about things like our products, services, website etc. We are always pleased to receive these comments as they help to guide and enhance our offerings. All feedback provided will be recorded within our customer feedback recording system, will be treated confidentially and in with our Privacy statement. .

Telephone: Contact Customer Services on 01502 712166 • Email: info@hippersons.co.uk